FAQ

 

What types of products can I customize with your services?

Our services specialize in the customization of luxury goods, including handbags, shoes, and DJ equipment. We utilize high-quality rhinestones and crystals to transform these items into unique, personalized pieces that reflect individual style and creativity.

How does the customization process work?

The customization process begins with a personalized consultation where we discuss your vision and preferences. Following this, we will provide options for rhinestone and crystal placements, colors, and designs. Once you approve the design, we will proceed with the customization of your selected item.

Can I return a customized item?

Customized items are generally non-returnable due to their personalized nature. However, if the item is defective or damaged upon receipt, please contact us immediately to evaluate the issue and determine the appropriate resolution.

How long does the customization process take?

The duration of the customization process can vary based on the complexity of the design and the current workload. Typically, it takes between 1 to 5 weeks from the time of order confirmation to completion. We will provide you with an estimated timeline during the consultation.

What if I have a specific design in mind?

We encourage customers to share their specific design ideas during the consultation. Our team is skilled in bringing unique visions to life, and we will work closely with you to ensure your design is accurately represented in the final product.

Do you offer consultations for large events or branding?

Yes, we provide specialized consultations for large events and branding projects. Our team can assist in creating customized items that align with your event's theme or branding requirements, ensuring a memorable and cohesive presentation.

What materials do you use for customization?

We use high-quality rhinestones and crystals that are designed to withstand wear and tear while maintaining their aesthetic appeal. Our materials are selected for their durability and brilliance, ensuring that your customized items remain eye-catching over time.

How can I contact you for further inquiries?

You can reach us via email at val.queenvstudios@gmail.com or by phone at +1 310 499 6329. We are also available for consultations at our physical location in San Francisco, CA by appointment only.